Troubleshooting

If you encounter problems here are some likely culprits for a failed image upload

• Incorrect image type:
  • Only jpg and gif files will upload.
  • Files in other formats such as psd, tiff, pdf will not upload
  • The Fix: Open the file in photoshop and save as a jpg or gif
• CMYK files will not upload
  • If your image was originally created for a print use it may be saved in CMYK color space
  • If a file is another format such as psd, tiff, pdf or anything else the upload will fail.
  • The Fix: Open the file in photoshop and change to rgb, then resave
    (In photoshop look on the image menu, then image mode to change to rgb)

• Image file too large:
  • If image files are not sized for the web they may take longer than expected to upload or fail to upload
  • The Fix: Open the file in photoshop and resize
    (In photoshop look on the image menu, then image size to resize,
    typically the maximum size in either dimension should be 650 pixels)
• Accidently logged out of FineArtPost
  • The login is for a limited time (about 30 minutes). If you are inactive you will be logged out.
  • The Fix: login again
• Image name problem
  • If an image file has an very long name or the name has characters other than a-z, 1-9 the image may fail to upload
  • The Fix: rename the file and try again